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Shipping & Returns

Delivery Information

 

Delivery charge
A delivery charge of €7.99 applies to general office products

Large and bulky items, such as Furniture, machines, technology products, ect. throughout the site may have varying delivery charges which will appear in your basket.

All items are delivered to ground floor only and should you require them to be delivered to a different floor, arrangements must be made prior to delivery.

Standard Expected Delivery:
The majority of goods on our site will be delivered the next business day if ordered before 4.30pm. Orders placed after 4.30pm will be delivered in 1-2 business days.
Some furniture items will have longer lead times. For items of this nature - the expected delivery times are detailed on the product page.

Accepting Delivery:
We deliver throughout Ireland, all deliveries must be signed for so please ensure someone is available, deliveries are between 9am and 5pm Monday - Friday (excluding bank holidays), we are unable to accommodate specific delivery times, however we will take into account opening times of our customers, once we have been advised of them, prior to delivery. We do NOT deliver to PO boxes.

Delivery Shortages: On receipt of your order, prior to signing for your goods, please carefully check the supporting delivery note/packing slip, supplied by the carrier to ensure that the contents of your delivery correspond to the items mentioned on the delivery note/packing slip.  No responsibility can be accepted afterwards for short delivery if there is a discrepancy.  All shortages must be reported by email to The Stationery Cupboard Ltd within 24 hours.  Claims for shortages must be supported by the carrier’s proof of delivery note on which the goods have been signed for as short.

Remote Islands:
A limited number of remote Islands off the Irish Coast are subject to additional delivery charges. Our Customer service team will inform you immediately if this applies to your order, and will continue only with your approval.

Upstairs Delivery:
The courier is contracted to deliver to the stated address on the order. If your order is required on another floor, please include the relevant floor number on the order.

Furniture/Machine Deliveries:
Insurance covers our couriers to deliver furniture/machine products to the ground floor only. If furniture/machines need to be delivered to a different floor you will need to arrange this by contacting us prior to delivery of the product. Please note that furniture items are delivered flat-packed and require self-assembly by the customer. Arrangements can be made with us for the assembly of any furniture item, there will be a charge for this service.

Deliveries of Safes:
Safes are bulky and heavy items. Additional delivery charges may apply depending on the weight of the safe or cabinet being delivered and the ease of access to the building. There may be additional charges if two delivery people are required instead of one, whether there are steps leading into the building or if delivery is to a ground floor or an upstairs floor. When you buy a safe or filing cabinet we will contact you and ask you for some basic access information.

 

Returning Goods

 

How do I return an item?
Please email The Stationery Cupboard Ltd If you are availing of the cooling off period please following the instructions below (What is the "Cooling Off" period?)
Please ensure that the item is in its original packaging, is unopened and in a re-saleable condition.  Damaged, faulty products and shortages need to be brought to our attention within 24 hours of receipt.

What is the "Cooling Off" period?

A "cooling off" period is a period you have as an online consumer in which to make up your mind if you want to return the goods or not.  By law, this "cooling off" period expires 14 days after the day you received your goods. However, if this period expires on a non-working day, your deadline is extended till the next working day.

To exercise your right of withdrawal, you must unequivocally advise us of your decision to withdraw from the purchase.  Prior to returning the goods, please advise our returns team at The Stationery Cupboard. To help us locate your details on our system please provide us with as much detail as possible including an order number or account number and telephone number.When sending back the goods, please include a written statement or note with the goods that you are returning, so we can identify where the goods have come from. It is not enough to just send the goods back.
All goods must be packaged correctly and securely preventing the product and retail packaging from damage during transit. Please do not put packaging tape on retail packaging as this will make the product unsaleable. We generally advise to cover the product and retail packaging with a plastic bag, then protect with bubble wrap and place in a mailing box or envelope ensuring the product fits correctly into the packing box or envelope with no voids. Voids can allow the packing box to be crushed and allow movement and shifting of the contents.

You will be responsible for the cost of returning the goods.  Once the goods have been received by The Stationery Cupboard, inspected and deemed in a re-saleable condition, a refund for the goods will be issued excluding the original cost of delivery.

When availing of the cooling off period, you may not use goods that you have received before deciding to withdraw from the purchase.  All goods being returned must be in re-saleable condition including any retail packaging.  Items such as laptops, computers, tablets, printers, software, recordable media and other technology machines and equipment which contain a security seal can only be returned if the security seal has not been broken or tampered with.  Customised, made to order or personalised goods cannot be returned.  Due to health and safety regulations the following cannot be returned: food or beverage goods, biscuits, coffee or water, clothing, safety clothing, footwear, safety footwear, socks, headsets or any product that may involve a health & safety risk etc.

My parcel/goods are damaged, what should I do?
Please call us on 01 5057415 or email christy@stationerycupboard.ie

Delivery Shortages
On receipt of your order, prior to signing for your goods, please carefully check the supporting delivery note supplied by the carrier, to ensure that the contents of your delivery, corresponds to the items mentioned on the delivery note/packing slip.  No responsibility can be accepted afterwards for short delivery if there is a discrepancy.  All shortages must be reported by email to The Stationery Cupboard Ltd within 24 hours of receipt of goods.  Claims for shortages must be supported by the carrier’s proof of delivery note on which the goods have been signed for as short.